Questions to ask when calling a new dental office

[Dentists Reviews Editorial Team]

Before booking with a new dentist, what are good questions to ask on the phone?

[Dentists Reviews Editorial Team]

A short phone call can save time and surprises. Questions many people find useful:

Coverage and payment

• “Are you in-network with my exact plan?” (give the plan name and group number)
• “Do you accept Medicaid for adults/children?” (also see our Medicaid dentist finder)
• “Do you offer a membership plan, payment plans or self-pay pricing?”

Scheduling

• “How soon can a new patient be seen?”
• “Do you have early, evening or weekend hours?”
• “How do you handle emergencies for existing patients after hours?”

Services and comfort

• “Do you see children?” / “Which procedures do you refer out?”
• “Can you accommodate dental anxiety, mobility needs or sensory needs?” (our special needs dentistry guide lists more questions)
• “Which languages does your team speak?”

First visit

• “What does the first appointment include, and should I request records from my old dentist?”

You can shortlist offices with our dentists near me directory. Terms like “in-network” and “UCR fee” are explained in the dental insurance glossary.

General education only, not a diagnosis or treatment advice. Please see a licensed dentist about your own situation. For a medical emergency (trouble breathing or swallowing, heavy bleeding, a major injury or rapidly spreading swelling), call 911 or go to the nearest ER.

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